You have the right to:

1. Know, in a language you understand, all information about your condition, your care, and the reasons for all investigations, diagnostic procedures, and the charges made to your account.
2. Accept or refuse to sign a consent for any operative or diagnostic procedure.
3. Receive compassionate and respectful care at all times regardless of age, gender, ethnicity, culture, national origin, language, sexual orientation, socioeconomic status, physical or mental ability, religion, or diagnosis.
4. Have a comfortable stay in a clean, safe environment, free from verbal or physical abuse, and enjoy personal privacy.
5. Be informed of the process to raise complaints appropriately, either verbally or in writing, to the Manager on Duty (Mob: 66321214) or Patient Advocate (Mob: 67051626).
6. Privacy and confidentiality of information regarding your condition.
7. Obtain any information or documents, such as Medical Report, Sick Leave, Discharge Summary, etc.
8. Expect continuity of care till discharge and follow-up.
9. Obtain a second opinion from a physician holding a valid license, whether working in Royale Hayat Hospital or any other medical facility, either private or public, provided that you meet the additional expenses, if any.
10. Be referred to another healthcare organization if the medical condition warrants, and/or on the request of the patient/legal guardian.
11. Leave the hospital even against the advice of the physician after signing the “Discharge Against Medical Advice (DAMA)” form.
12. Know the names and professional titles of your caregivers and be called by your proper name.
13. Receive well-explained information about charges that you may be responsible for, and any potential limitations to your insurance coverage.
14. Involve you and your family or legal representative in your treatment, expected as well as unexpected outcomes, risk & service decisions.
15. Know the safety measures to be taken after the assessment that include clinical, physical, and psychological status, i.e., risk of fall, medications, drug reaction, cross-infection, etc.
16. Be informed about any unanticipated adverse outcomes.
17. Give or refuse consent before filming or recording images.
    
    

As a patient, it is your responsibility to:

1. Follow the rules and regulations of RHH.
2. Give us complete and accurate information about your health, including previous medical history and all the medications you are taking.
3. Submit documents required as per the law/protocol before admission or undergoing specific procedures.
4. Inform our clinical staff of changes in your condition or symptoms, including pain.
5. Let us know if you don’t understand the information we give about your condition or treatment.
6. Pay your bills in full before discharge and meet all financial obligations arising from your care.
7. Keep appointments and notify the hospital or physician when you are unable to do so.
8. Leave your personal belongings at home or have family members take all valuables home while you are hospitalized, or use the safety box available in your room for safe custody.
9. Be considerate towards the rights of other patients and hospital personnel and avoid any sorts of inconvenience to others.
10. Actively participate in your care plan and follow the treatment plan established by your physician, including instructions from nurses and other healthcare professionals.
11. Take preventive measures in case of infectious diseases.
12. Treat doctors, nurses, and hospital staff with respect.
13. Realize that priority will be given to emergency cases.
14. Preserve and maintain hospital property like medical equipment, furniture, fittings, etc., including medical records.
15. Keep us informed if you want to change hospital or service provider.
16. Share the responsibility in maintaining the safety of the patient from any harm or injury, as explained by the service providers.

Note: In case of a life-threatening situation, the Consultant will have the full right to decide and proceed with tests, procedures, and/or medications without seeking prior consent of the relatives or the guardian as part of the responsibility bestowed on a qualified medical professional.